Friday, May 13, 2011

Keeping your data in sych automatically

If you are using the same data file on multiple computers, you might want to look at having DropBox installed on both computers and keeping your data file there.

For me, it has been the solution to the problem of adding data at the FHC or archives without throwing my database at home into confusion. I love being able to update my PAF file from either computer, and from any location. I have had to train myself to close PAF and wait a minute when shutting off my computer for the night, to give DropBox a chance to save all of the latest changes. A 2 GB account is free from 

You may never need to Restore another backup. DropBox will automatically keep your data file in sych across multiple computers and smart phones.

Wednesday, May 11, 2011

Certificates no longer viewable in FamilySearch?

On the question was asked "Is anyone else still having trouble view images on FS, i. e. Ohio death certificates. It has been well over a month since I have been able to view one"

Someone else replied that you could see the certificates if you were signed-in.

I decided to give it a try.

I tried viewing an Ohio death certificate, signing in, then doing the search for the death certificate of:
Name: Nellie Watson
Death Date: 13 Dec 1926
Death Place: Toledo, Lucas, Ohio
As previously, I found the transcription, but this time I received the message "Image is not available online." Fortunately I had saved the image of her death certificate a few months ago, when it was viewable online.
So the certificates (at least some of them) are not viewable on at the present time, and it makes no difference whether you are signed in or not.
Lois Casson sent this reply she received from FamilySearch Support:
Sometimes images are blocked by temporary internet files and cookies on your browser history. Deleting these files often gives you access to the images. See instructions at:
If this does not work, try clicking on the "back to search results" link, then clear the files and cookies again and then click on the name for the image you need.
You may need to close the browser and open again to access the images.
If the above solutions do not work, try opening in a different browser, like Mozilla Firefox or Google Chrome. You can find free downloads for these browsers online.
We are trying to pinpoint the cause of your problem for the engineers. We would appreciate your sending the name, event, location, and date of the person you are searching. We also need to know the name of the collection you are searching.
Family Search
I tried it with Firefox and the image is present! But it was unavailable in Internet Explorer.

Tuesday, May 10, 2011

What do you do when nobody comes?

On last Thursday's shift we had no classes scheduled and no patrons came. But it was still a productive evening. My partner on the shift that night had replaced his dead desktop computer with a new laptop a few weeks previously, and was unable to sign in His daughter had registered him in nFS and had used her own email address, so the sign-in/password recovery system didn't work the last time I had spoken to him about it. In the interval he had phoned to change the email address. It seemed that things should be very simple.

Not quite! I guided him through the process of having his sign-in name emailed to him automatically by FamilySearch. He then phoned his wife and asked her to check for the email message. She told him that she had never been able to access email on the new computer. At this point he decided to go home and fetch the laptop. When he got back I checked Windows Mail and sure enough, he needed a password to access his email. I helped him find the phone number for his ISP, and after verifying his identity, they reset his password. Now he could open his email from FamilySearch and get his sign-in name. I was going to guide him through the steps of recovering his FamilySearch password, but he remembered it, so that was unnecessary. When he signed in, Internet Explorer said that it was not the password that was saved for that sign-in name. I asked him to ignore the warning, and in a few seconds he was happily looking at his family pedigree.

Later I even helped him with some research on his wife's family line.

So it was a nice productive evening ... even if no patrons came. But this week we have a class on German genealogy research, and I hope we get a good turn-out.