Wednesday, May 11, 2011

Certificates no longer viewable in FamilySearch?

On the question was asked "Is anyone else still having trouble view images on FS, i. e. Ohio death certificates. It has been well over a month since I have been able to view one"

Someone else replied that you could see the certificates if you were signed-in.

I decided to give it a try.

I tried viewing an Ohio death certificate, signing in, then doing the search for the death certificate of:
Name: Nellie Watson
Death Date: 13 Dec 1926
Death Place: Toledo, Lucas, Ohio
As previously, I found the transcription, but this time I received the message "Image is not available online." Fortunately I had saved the image of her death certificate a few months ago, when it was viewable online.
So the certificates (at least some of them) are not viewable on at the present time, and it makes no difference whether you are signed in or not.
Lois Casson sent this reply she received from FamilySearch Support:
Sometimes images are blocked by temporary internet files and cookies on your browser history. Deleting these files often gives you access to the images. See instructions at:
If this does not work, try clicking on the "back to search results" link, then clear the files and cookies again and then click on the name for the image you need.
You may need to close the browser and open again to access the images.
If the above solutions do not work, try opening in a different browser, like Mozilla Firefox or Google Chrome. You can find free downloads for these browsers online.
We are trying to pinpoint the cause of your problem for the engineers. We would appreciate your sending the name, event, location, and date of the person you are searching. We also need to know the name of the collection you are searching.
Family Search
I tried it with Firefox and the image is present! But it was unavailable in Internet Explorer.

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