The voice on the phone was somewhat frantic: "We are taking our daughter to the Cardston temple to be baptized for a close relative, I created an account for her but I have lost the username and password."
I suggested that
my caller use the "Forgot Username" and "Forgot
Password" functions but apparently they
were on
vacation and this
would be difficult.
Then I asked, "Have
you ever tried the Help
Others
link to sign into someone else's account as a helper?"
She
had not.
So I said, "Let me try, to make sure you
can print the card." I
asked the child's names, date of birth and the last 5 characters of
her Church membership number. I used these successfully to sign in as
a helper.
I checked that the child was an immediate family
member of the
deceased
relative, Good, no permission was required.
Then I checked
the relative's ordinance status, and was relieved
to see that the child already had the ordinances reserved.
Everything
looked good, so I guided the mother through the steps of signing
in
in as her daughter's helper, and printing the card to take to the
Cardston
Temple.
Fortunately the mother had access to a printer, but if not, the long
number from
the card would allow the temple to print the card.
The
mother soon
had
the ordinance card in her hands.
"Help Others" is an amazing tool.
