Friday, May 11, 2018

What can we do to help patrons use their own accounts?

1. I saw a support case this morning where someone had reserved ordinances at a FHC by sitting down at an unused computer where the previous patron was still logged in to But they did not realize what they had done until later.
"Can't FamilySearch just give me back my temple reservations?"
"Sorry, but to us it appears that the other patron reserved the ordinances. You can use private messaging to explain to the other patron and ask them to unreserve the ordinances or share them with you."

2. In my FHC someone had set 4 of our 5 computers set to remember the passwords. Ouch! It doesn't hurt to check periodically.

3. In the case of email, sometimes we are automatically logged into someone else's email account by simply going to that email page. This can be embarrassing for staff and patrons. All we can do in this case is remind patrons to log out of their email account and not just close the page.

From the FamilySearch knowledge base we have these instructions:

53344 Set up browsers to not save passwords at a family history center

Family history center patrons should not save passwords to websites when using a center computer. Use the instructions below to configure each browser so it does not remember passwords.

Microsoft Edge

  1. In the top right portion of the screen, click the 3 dots icon.
  2. Scroll to the bottom of the list, and click Settings.
  3. Scroll down, and click View advanced settings.
  4. In the Privacy and services section, find "Offer to save passwords."
  5. Click the blue button so that it turns white and you see "Off" to the right of it.


  1. In the top right corner of the browser toolbar, click the 3 lines
  2. Click Options.
  3. At the top of the Options window, click Security.
  4. In the Passwords section, click to uncheck the box beside Remember passwords for sites
  5. At the bottom of the Options window, click OK.

Internet Explorer [IE does not work well on our site]

  1. On the browser tool bar, click the down arrow beside Tools
  2. On the Tools menu, click Internet Options (the last item on the list). 
  3. In the Browsing History section, click to add a check to the box beside Delete browsing history on exit
  4. Click OK.


  1. In the top right corner of the browser tool bar, click the 3 dots
  2. Click Settings.
  3. At the bottom of the page, click Show advanced settings.
  4. Scroll to Passwords and Forms. Click to remove the check mark beside Offer to save your web passwords

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