Saturday, April 30, 2011

Technical problems

I use the free screen-sharing program from mikogo.com for teaching my lessons at the FHC. About 7 PM, as I was about to begin my lesson, it stopped working. The internet access went down. The wireless network in the chapel was working fine, I could even print over the wireless network, it was the network's access to the internet that was "down". I unplugged the power from the DSL modem, the hardware firewall, and the wireless router; then reconnected them; and rebooted two of the computers; but it didn't restore internet access. We phoned the Stake Tech Specialist, who told us that the problem was probably with the telephone company's equipment. I phoned the telco, navigated their automated support maze, and was asked by the mechanical voice to leave a number where they could call me back. When we locked up the FHC at 9:30 PM they STILL had not called. This was all rather disappointing for me and my students.

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