Recovering
Access to a FamilySearch Account
As
consultants, a frequent task is helping someone who cannot get into
their FamilySearch account.
This usually
means
that they have forgotten their username
or password
or both.
The
solution begins by clicking Sign
In,
then Forgot
username or password,
then
select Email
or Mobile
Number
and click OK
and follow the steps.
Then ask them to write
their username and password and put
it in their wallet.
See:
How Do I Recover My FamilySearch Username and Password
(about
2 minutes long)
https://youtu.be/4KHxXU4DEWk
What
if both the email and mobile number have been changed?
Remember
that we can call the toll-free FamilySearch Support number for help.
1-866-406-1830
(As
a last resort, I
might suggest trying
the
Sign Up option, in the hope that the system will find an existing
account based on the same
name
and address.
But I would try the other options first.)
What
are the rules for usernames and
passwords?
https://www.familysearch.org/en/help/helpcenter/article/what-are-the-rules-for-my-username-and-password
