A personal perspective on helping in family history:

There is a common misconception that Consultants need to be experts at all things concerning family history. But that is the role of FamilySearch Support. Consultants should be actively helping with routine things such referring members to the bishop if they need to get a temple recommend, using Ordinances Ready, booking into a temple session, adding names and corrections to Family Tree, reserving ordinances and printing temple cards. 

Any additional skills are a bonus. Much is learned through personal experience. 

To reach free FamilySearch Support in North America, call 1-866-406-1830
(8 am to 8 pm Mon-Sat or 1 pm to 8 pm Sun) 

or email North America Support at nasupport@familysearch.org

- Bill Buchanan