How do I use the Help Others link in Family Tree?

 

Members of The Church of Jesus Christ of Latter-day Saints can use the Help Others link to view another person's family history information in Family Tree. Please use this tool to help someone else experience more fully the blessings of temple and family history work. While you are signed in as a helper, all changes are attributed to the person you are helping.

Before you start, please ask the other person for permission. Please do not ask for his or her FamilySearch password. Instead, you will ask for the following information:

1. The person's helper number. This is available after sign in, on the Settings page, under Account.

2. The person's FamilySearch username. (In place of the person's FamilySearch username, you can also use the person's full name and date of birth.)

Steps (website)

1. While signed in to FamilySearch, click Help Others. (This link is located in the upper right corner of most FamilySearch pages, below your name.)

2. If you know the person's username, click Username. Otherwise click Full Name.

3. Enter the requested information, and click Sign In.

Note: Some members have a helper number with a letter at the end. You must capitalize it. 

4. When you finish helping, on the right of the top green banner, click Stop Helping Others and then Stop.

Steps (mobile app)

1. Open the app. Open the main menu.

Android: Tap the 3 lines—usually in the top left part of the screen.

Apple iOS: Tap More.

2. Tap Help.

3. Tap Help Someone.

4. If you know the person's username, tap Username. Otherwise tap Full Name.

5. Enter the requested information, and tap Start.

Note: Some members have a helper number with 4 numbers and a letter at the end. You must capitalize the letter at the end.

6. When you finish helping, on the right of the top pink banner, tap Stop and then Yes.

Note: You will be able to see changes being made by the person you are helping if he or she is also using the Family Tree app at the same time you are.