Thursday, September 7, 2017

Why Create an Account for Someone with no Internet Access?

We often ask elderly Church members with no computer or internet access to register for an account. 

Why?  That is not necessary. Any member can sign in as a helper for any member (whether or not the person they are helping has registered).

Using the Help Others Feature as a Helper (53466) says in part, "For a Church member without an LDS Account: first name, last name, birth date, and the last 5 digits of the membership record number."

Temple and Family History Consultants are encouraged to use the Consultant Planner in Get Help, rather than use Help Others, but the same principle applies. 

All members of the Church, regardless whether they have registered for an LDS account, do have one unofficially. Without registering, the patron cannot access the account, but their helper can!

So as a TFHC, you can use Add in the Consultant Planner to add that patron as one of the people you are helping. Then you can sign in as their helper to add information, edit information, reserve ordinances, print temple cards, or share names with the temple. 

Advantages of the Consultant Planner, include the fan chart that gives a quick overview of the other person's ancestors (including the gaps), and the ability to work with the same patron over a period of time without needing to sign in multiple times as their helper. 

Please let other know about this, as it seems to be an unknown feature.

I frequently see cases where a Consultant is running into a series of roadblocks trying to create an account for their patron or trying to recover the username and password for an account created for the same person by a previous consultant. If your patron has internet access at home or somewhere else they frequent, it is preferable that they register, of course. This back door approach is for those who do not have a computer or internet access, typically the very elderly or severely handicapped. 

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